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Privacy Policy

EMI Solutions India Pvt. Ltd. recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy sets out how EMI Solutions India Pvt. Ltd. uses and protects any information that you give EMI Solutions India Pvt. Ltd. when you use this https://emisglobal.com/ or the EMI Solutions India Pvt. Ltd. mobile application or any other digital medium and other offline sources of our Company. EMI Solutions India Pvt. Ltd. is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our EMI Solutions India Pvt. Ltd. Platform.

This Privacy Policy applies to current and former visitors to our EMI Solutions India Pvt. Ltd. Platform and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. EMI Solutions India Pvt. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

https://emisglobal.com/ is a property of EMI Solutions India Pvt. Ltd., established under laws of India, having its registered office at #237 A-5, Hosur Road, Bommasandra Industrial Area, Bengaluru, Karnataka – 560099

The terms “EMIS”, “Company”, “we”, “us” and “our” refer to the EMI Solutions India Pvt. Ltd..
The term “EMI Solutions India Pvt. Ltd. Platform” refers to https://emisglobal.com/ or the EMI Solutions India Pvt. Ltd. mobile application or any other digital medium and other offline sources.
The terms “you” and “your” refer to the user of the https://emisglobal.com/.
The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
The term “Services” refers to any services offered by EMI Solutions India Pvt. Ltd. whether on the Platform or otherwise.
The term “Policy” refers to this Privacy Policy.
Please read this Policy before using the EMI Solutions India Pvt. Ltd. Platform or submitting any personal information to EMI Solutions India Pvt. Ltd.. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use https://emisglobal.com/terms-conditions/. 

A. Information You Provide Voluntarily When you interact with our website, you may voluntarily provide personal data, such as your name, email address, phone number, or any other information you submit through contact forms or other data collection points.

B. Cookies and Similar Technologies Our website uses cookies and similar technologies to enhance user experience, analyse website traffic, and personalize content

This Website offers for sale certain Products and Services (hereinafter referred to as ‘ Products and Services’). By placing an order for Products and Services through this Website, you agree to the terms set forth in this Agreement.

Transaction Information:
We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.

Demographic information:
We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of EMI Solutions India Pvt. Ltd. Platform. We might collect this as a part of a survey also.

Other information:
If you use EMI Solutions India Pvt. Ltd. Platform, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information directly from you:
We collect information directly from you when you register on EMI Solutions India Pvt. Ltd. Platform. We also collect information if you post a comment on EMI Solutions India Pvt. Ltd. Platform or ask us a question through phone or email or any other source of communication.

We collect information from you passively:
We use tracking tools like Google Analytics, Google Cookies for collecting information about your usage of our website. We get information about you from third parties:

We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third- parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.

When you sign in to EMI Solutions India Pvt. Ltd. Platform with your Social Networking Service (SNS) account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.

If you are a partner company, we may, additionally, receive feedback and rating from other users.

We may use the personal data we collect for the following purposes:

  • To respond to your inquiries, provide information, or fulfil your requests.
  • To communicate with you about our products, services, or promotions.
  • To personalize and improve your website experience.
  • To monitor and analyse website usage and trends.
  • To protect the security and integrity of our website.
  • To comply with legal obligations.

We will share information with third parties who perform services on our behalf:
We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments.

We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. Some vendors may be located outside of India.

We will share information with Advertisers and advertising networks:
We may work with third parties such as network advertisers to serve advertisements on the EMI Solutions India Pvt. Ltd. Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.

While you cannot opt out of advertising on the EMI Solutions India Pvt. Ltd. Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your ‘opt out’ may no longer be effective to fulfill the purpose for which you provide it.

We will share information with our business partners:
This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies.
While you place a request to order through the EMI Solutions India Pvt. Ltd. Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that vendors in a similar manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, EMI Solutions India Pvt. Ltd. may send you text messages regarding the orders delivery status.

We will share information with Other Users:
If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.

We may share information if we think we have to in order to comply with the law or to protect ourselves:
We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are: Obligated under the applicable laws or in good faith to respond to court orders and processes; or

Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.

We may share information for Internal Use or may share it with any successor to all or part of our business:
For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of our “Group” (as defined above) or affiliates for our internal business purposes

We may share your information for reasons not described in this policy:
We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will tell you before we do this.

By using the EMI Solutions India Pvt. Ltd. Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the EMI Solutions India Pvt. Ltd. Platform.

Our EMI Solutions India Pvt. Ltd. Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analysing site traffic and trends
  • Generally understanding the online behaviours and interests of people who interact with our services

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in email messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the EMI Solutions India Pvt. Ltd. Platform and use our Services, as well as when you visit other online sites and services.

Please see our Cookie Policy here for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

We process personal data based on one or more of the following legal grounds:

  • Consent: When you provide your explicit consent for specific processing activities.
  • Contract Performance: When processing is necessary for the performance of a contract you have entered into with us.
  • Legal Obligation: When processing is necessary to comply with a legal obligation we are subject to.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided they do not override your rights and interests.

We implement appropriate technical and organizational measures to safeguard the security of personal data and protect it from unauthorized access, alteration, disclosure, or destruction.

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You have certain rights regarding your personal data, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request to correct or update your personal data if it is inaccurate or incomplete.
  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.
  • Right to Restriction: You can request the restriction of processing of your personal data under certain circumstances.
  • Right to Data Portability: You can request to receive a copy of your personal data in a structured, commonly used, machine-readable format.
  • Right to Object: You can object to the processing of your personal data under certain circumstances, including direct marketing.

To exercise your rights or make inquiries regarding your personal data, please contact us using the information provided in the “Contact Us” section below.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email (marketing(at)emisindia.com). Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

The EMI Solutions India Pvt. Ltd. Platform may contain links to other websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. Any personal information about you collected whilst visiting such websites is not governed by this Policy. EMI Solutions India Pvt. Ltd. shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the EMI Solutions India Pvt. Ltd. Platform. Read the privacy policy of other websites carefully as this policy does not apply to the privacy practices of those websites. We are not responsible for these third party sites.

This Policy shall also not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and State of Karnataka.

Further, please note that the EMI Solutions India Pvt. Ltd. Platform stores your data with the cloud platform provided by GoDaddy, which may store this data on their servers located in India. GoDaddy has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://www.godaddy.com/en-in. The privacy policy adopted by GoDaddy is detailed in https://www.godaddy.com/en- in/legal/agreements/privacy-policy.

In the event you have questions or concerns about the security measures adopted by GoDaddy, you can contact their data protection/ privacy team/ legal team or designated grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above.

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or other privacy concerns, you can email us at marketing(at)emisindia.com.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.